Our provision caters to the individual needs of each individual location. 

To view the site specific joining information, please select your chosen venue from the links below

• Breakfast clubs
• After school clubs
• Holiday clubs
• Sports and Skills clubs

Click here to view list of what you need to provide.

Having set times, structure and a routine helps children learn what to expect and when and builds confidence and a secure attachment.

All children are different, the time taken to settle in will vary for each individual child.

During each child’s first few weeks we offer an induction to each child. They are shown around, introduced to staff and their Key-person (If in Reception Yr or below) they will also be informed about club routines and our code of conduct.

A few things that often help children are:

• A very short, predictable drop‑off routine with the same wording each day.
• A quick handover rather than prolonged reassurance.
• A small (non-valuable or precious/unreplaceable) transition/comfort item from home if they finds that helpful (if your child find’s it difficult to share personal items this may not be helpful, we trust that you know your children best and will be able to gauge this).
• Letting children know what they will be doing first when they arrive.

The induction period is not limited. As mentioned above, some children take longer than others to settle however if you have any specific concerns, please take the time to talk to your child’s key person and/or the club manager who will be happy to help.

We would like to learn more about your child to enable us to tailor our experience to their individual needs. It really helps us if you communicate with staff as much information as you can about your child. Please ensure you have recorded your child’s likes/dislikes on your Kids Club HQ account.

Safeguarding children is everyone's responsibility. 

If you ever have a concern regarding the safety or wellbeing of our children, please contact our:

Designated Safeguarding Lead (DSL) -Kelly Keeling – 07588662120 

Deputy Designated safeguarding lead (DDSL) – Brian Keeling - 07534785620

Ofsted Quote: “Safeguarding children is at the heart of everything that the staff do. All staff complete rigorous training, are very knowledgeable about how to protect children and keep them safe. If there are concerns about children’s welfare, staff closely follow robust procedures to ensure they protect children from harm.”

The safety and wellbeing of each child is paramount!

To this end, we ensure all venues are thoroughly risk assessed and monitored to ensure that they comply with health and safety requirements.

Our staff team are trained to recognise hazards and how to eliminate or control them.

If you have a concern about a child, however small you feel this might be, please do come and

speak to us. Alternatively, Children’s Services can be contacted on 

• ● Hampshire- 0300 555 1384 | Out of hours -0300 555 1373
  ● Southampton- 023 8083 3004 - for members of the public

The NSPCC also have a helpline for you to report concerns, they can be contacted on 0808 800 5000.

Police: 101 (non-emergency) or 999 (emergency)

Anti-terrorist hotline: 0800 789 321

NSPCC: 0808 800 5000

Ofsted: 0300 123 1231

Domestic Abuse Helpline

https://www.gov.uk/guidance/domestic-abuse-how-to-get-help 0808 2000 247

If you are in immediate danger, call 999 and ask for the police. If you can’t speak and are calling on a mobile press 55 to have your call transferred to the police. Find out how to call the police when you can’t speak.

Please be reassured, we are very experienced in caring for children with allergies, dietary requirements, and medical conditions. 

We have a minimum of one designated first aider in every setting and our team are trained how to recognise the signs and symptoms of anaphylaxis and how to administer emergency medication-i.e.- inhalers, antihistamine, and auto injector pens. 

If you have specified a health or medical need on your Kids Club HQ account, to enable us to support your child and ensure compliance with company policies and risk assessments, our insurance policy, together with statutory requirements set out by the Department for Education and Ofsted, please ensure you provide us with the following prior to your child's start date:

• Your child’s medication in its original packaging.
• A medication consent form for each individual medication item. (please do not group medication on one form)
• A full description of the condition or allergy
• Symptoms of the allergy or condition: Treatment required (if applicable). Please list the names of any medication required.
• Information regarding how this condition could restrict your child from any of our activities? 
• Confirmation of whether your child requires medication to be administered by our staff.
• A copy of your child’s hospital care plan (if applicable) would also be helpful.

It is the parent/guardians responsibility to ensure that health and dietary information is kept up to date. You can add/edit this information by logging into your Kids club HQ account and selecting the medical/dietary tab. 

Please note: 

• If your child has an allergy or medical condition which could require the need to administer emergency medication, we cannot allow your child to attend until we have received the above. 
• We cannot administer medication to your child unless we have received a fully completed medication consent form.
• It is the parents/guardian’s responsibility to provide their child’s prescribed medication on or before their child’s first day.
• We cannot utilise school held medication. This is non-negotiable. 
• If your child has been prescribed more than one type of medication, please ensure you add each individual item. 
• It is the parents/guardian’s responsibility to ensure that medication is replaced prior to the expiry date. 

We may be forced to cancel your booking if you do not comply with our Medication policy.

Please do not put the team in the difficult position of having to remind you of the importance of providing your child’s medication.

Thank you for your co-operation.

At Creative Kidz we recognise that each child is unique and that some children may require additional support. The purpose of our inclusion policy is to ensure that we fulfil company objectives of creating an environment free from discrimination and maintaining a welcoming, inclusive environment to all, and In line with the EYFS, our settings endeavour to support children with SEN or disabilities. This is in response to the Send Code of Practice. 

We have a duty of care to ensure that every child in our care is safe and thriving and therefore we may from time to time need to share information on a need-to-know basis with schools and other professionals to ensure that we are fulfilling our obligation, whilst ensuing the health and safety of all children and staff. 

Please note, we DO NOT offer care a one-one basis unless explicitly agreed in advance. Should your child require 1:1 care, Creative Kidz will endeavour to work in partnership with local agencies, such as the council in an attempt to obtain the appropriate additional care and funding for the child. Please note booking requests for 1:1 care must be submitted at least 14 days in advance.

Please ensure when creating an account that you provide us with as much information as possible to enable us to cater our experience to your child.

Our dedicated SENDco is Kelly Keeling.

For more information, please click here.

We encourage children to become independent with personal care. Toilet facilities are easily accessed by children; if you have any concerns regarding intimate care please notify us in advance ( prior to booking if possible) and discuss your child’s individual circumstances with their Key-person or the club manager.

Our settings provide children with the opportunity to express themselves without fear of intimidation, violence, or abuse of any kind. We recognise the importance of positive and effective management strategies in promoting children’s welfare, learning and enjoyment.

To this end, the aims of our Behaviour Management policy are to help children to:

• Develop a sense of caring and respect for one another.
• Build caring and co-operative relationships with other children and adults.
• Develop a range of social skills and help them learn what constitutes.
• acceptable behaviour.
• Develop confidence, self-discipline, and self-esteem in an atmosphere of
• mutual respect and encouragement.
• Provide a safe and enjoyable environment for all

If you have any concerns regarding behaviour management, please reach out to the club manager at your child’s club at the earliest opportunity, to enable us to manage any concerns promptly and effectively.

At Creative Kidz we want your child to feel valued and to this end we want to celebrate success at every opportunity.

How we do this:

• We will demonstrate how pleased we are by displaying happy body language, congratulating you, and telling you how proud of you we are.
• We will communicate our appreciation and congratulations by notifying the
• whole staff team and telling your parents/guardians.
• We will display your work on our notice board (site specific as not all clubs
• have space to display work).
• We will reward success by recognising your child’s achievements and awarding them with a pom pom to place in the collective rewards jar. Once the jar is full, the children will be rewarded with a treat of their choice. All children will be invited to discuss and choose a collective reward (treat), previous examples include:

• • A Disco party
  • Pizza delivery
  • A workshop
  • A new resource for all children to play with at the club

In addition, we would love to hear all about what you achieve outside of club. Please take the time to tell us all about what you get up to.

Please note: Intimidation, violence, or abuse of any kind is taken very seriously and will not be tolerated this policy applies to any person entering the club. We recognise the importance of positive and effective management strategies in promoting children’s welfare, learning and enjoyment.

Click here to view our behaviour levels and responses document which is used to support the club behaviour management policy.

Please remember that if your child is attending a school-run club or activity before arriving at Creative Kidz, it is your responsibility to inform us in advance. This includes completing a School Activity Notification Form and notifying us of any changes by email or text.

Failure to do so may result in unnecessary safeguarding procedures being triggered if your child does not arrive as expected.

Thank you for helping us keep all children safe and accounted for.