Parents & Guardians

We aim to give all our customers, families, local authorities, schools, and other agencies – the highest standards of service. We are committed to providing a safe, stimulating, consistent and accessible service to children and their parents/carers. We love to hear about your positive experiences.

Successful cooperation between parents and providers is important because it also has a huge impact on your child’s development.

This is why we encourage a culture of co-operation, continuous exchange between parent’s and staff.

We also accept that sometimes things do not always go to plan. In such circumstances, we want to know so that we can put them right and learn from our mistakes.

Feedback & Suggestions

We welcome feedback on all aspects of our work as it is invaluable in helping us evaluate and improve what we do.

Compliments, suggestions and any other general feedback can be sent by email to or over the phone on 02380455699. We love to hear what you think of our service.

We strongly feel that good communication between staff and parents/carers is very important.

Should you have any concerns regarding your child’s time at Creative Kidz, in the first instance please talk it over with the Play Leader of the particular club.

If you are not satisfied with the action taken, please then telephone one of the directors – Kelly or Brian Keeling on 02380455699.

Our formal complaints procedure is displayed within each setting and can be issued upon request.

Feedback & Suggestions Form

Schools and Other Provisions

We provide Fun and dynamic opportunities for children to play in a nurturing and safe environment, whilst producing a regular income for your school.

Although our clubs are based on school premises, we take the stress out of administration by providing a comprehensive childcare package.

We manage everything for you including staffing and recruitment, promotion and marketing, booking and administration. The set up, development, Ofsted registration and on-going management is looked after entirely by Creative Kidz as a separate entity.

Our main aim is to ensure that we cater for the needs of families, your school and the local community by allowing your school to receive all the benefits of hosting a wrap around childcare facility without the initial and on-going administration and organisation involved in meeting the hugely rigorous standards that come with Ofsted registration.

We offer the flexibility of either contract or ad hoc bookings or a combination of both via a superb new online booking portal. The benefits of which are:

  • You only add your information and the information for your children once.
  • Automatically receive emails listing the days and sessions your children are booked in for.
  • Log in to view all your previous bookings.
  • Available from any computer with internet access.
  • You can make bookings 24 hours a day and even up to the day of required!

Setting up and hosting a Creative Kidz club not only allows schools to meet the childcare element of the extended schools services agenda which is now reflected on the school self-evaluation form required by Ofsted, but it is also attracts new parents and children to the school. Prospective families will more often than not, take into consideration, extended school provision when choosing a school for their child.

We tailor a setting to suit the needs of your school,  we can work with you to ensure we are providing a club that works for you and the parents/guardians who attend your school.

Please click here to read our Ofsted inspection reports.

We always thrive on new opportunities and would welcome a meeting to discuss the individual needs of your school. Please get in touch.

Thank you for your time.

Expression of Interest


We’re Looking for inspiring individuals

If you’re passionate about improving outcomes for children you’ve come to the right place.

Creative Kidz Childcare Ltd are a leading provider of wraparound childcare in the UK.

We follow strict safer recruiting guidelines and ensure that each individual is subject to robust recruitment procedures including DBS checks and our extensive appraisal, training and development package.

All staff are given the opportunity to learn and grow within the company to reach their career goals.

Our staff teams consist of highly valued, well trained and supported childcare professionals offering the benefit of undoubted dedication and experience.

Ofsted 2018 Quote: “Each individual is subject to robust recruitment procedures including DBS checks and our extensive appraisal, training and development package.”

Ofsted Registration

All Creative Kidz settings are registered with Ofsted, you can find our inspection reports here. We are very proud of our judgements and work very hard to maintain our high standards.

If you are accessing help to pay for childcare please contact us to obtain our unique provider reference number which you will need to make a claim.

Ofsted Registration

All Creative Kidz settings are registered with Ofsted, you can find our inspection reports here. We are very proud of our judgements and work very hard to maintain our high standards.

If you are accessing help to pay for childcare please contact us to obtain our unique provider reference number which you will need to make a claim.

  • The safety and wellbeing of each child is paramount!
  • We ensure that all venues are throughly risk assessed and monitored to ensure that they comply with health and safety requirements.
  • Staff are trained to recognise hazards and how to eliminate or control them.
  • You will easily recognise our team by their company uniform displaying our company logo and their company Id Badge.
  • Safeguarding children is at the heart of everything we do, to this end we have appointed a Designated Safeguarding Lead (DSL) who is responsible for children’s safety and wellbeing.
  • If you ever have a concern regarding the safety or wellbeing of our children, please contact our Designated Safeguarding Lead  Kelly Keeling – 02380455699
  • Only pre approved carers named on your registration records can collect your child. To add additional carers please contact us. People unknown to staff will be asked to prove their identity so please ensure that they bring a form of ID, they will also be asked to provide the password you recorded upon registration.

Ofsted Quote: Safeguarding children is at the heart of everything that the staff do. All staff complete rigorous training, are very knowledgeable about how to protect children and keep them safe. If there are concerns about children’s welfare, staff closely follow robust procedures to ensure they protect children from harm.”

Changes of Collection Arrangements
  • Please make sure you provide us with the details of at least 2 emergency contacts. These people must be people that you authorise to collect your child.
  • These people need to be living locally or able to collect your child in an emergency.
  • We will only allow your child to be collected by someone other than those named on the child’s records if we have received prior consent by e-mail, by text message from the parent’s pre-registered contact number or verbally via the child’s parent/guardian. The person notifying the changes must provide us with the pre-registered password. Any changes notified will be recorded in the club diary.
  • If you wish to provide us with additional contacts/people who are authorised to collect your child, please supply us with an email detailing the full name and contact details of the person collecting so that we can add them to our list of authorised persons.
  • The person collecting must provide us with the pre-agreed password and a form of photographic ID for verification purposes.
  • Only club staff can answer the door or let anyone into the setting.
  • Staff will only allow access to individuals that they recognise and know are authorised to collect a child. 
  • A staff member who does not recognise an adult collecting a child will ask for the adult’s name and their relationship to the child. They will then politely ask the person to wait in reception or outside the setting.
  • Staff may call a child’s parents/carers to clarify any confusion or allay any concerns if necessary.  On occasions when parents/carers are aware that they will not be at home or in their usual place of work, they must inform a member of staff who will record how they can be contacted in the club diary.
  • Cover staff must authorise all collections by checking that the adult is on the authorised emergency contact record or that we have received authorisation from the child’s parents in accordance with clause 7d and 7e.
Late Collection
  • If you are going to be then you need to contact the staff at the setting your child attends to let them know.
  • We do understand that sometimes this is unavoidable but please make sure that you have a contingency plan in place. Some of our team use public transport to travel to and from work and as this is limited in some areas, late collection can mean that they are not getting home to their families until late into the evening. In addition to this, the relationship we have with site managers at each of our settings is vital to operation and if we are late out of the building, they have to stay on later in order to lock up, they are not paid for this and are not happy to do so, therefore please take all this into consideration.
  • Late collection charges will be charged as per published price list.
  • Parents/Guardians must notify the club and the school that your child attends if your child will not be attending a club session. This is important for your child’s safety. If your child is not going to attend a session, please let a member of the staff know before the session starts.
  • Please do not assume that if school personnel know of the absence of a child, the club staff will know as well, as Creative Kidz Childcare Ltd is a is a totally separate organisation. Please call, text or email the club that your child attends.
  • If you need to leave a message, please request a call/text you back to ensure they have your message. Do not contact the Creative Kidz Childcare Ltd office to report absence as we may not be able to pass on the message to your child’s setting in time.
  • Parents/Guardians must notify the setting their child attends, as soon as possible if their child will not be attending i.e. going to friends for tea or staying behind for after school activities; as if the child does not arrive when expected we will then implement the missing child procedure.
  • If your child is attending a club or has a sporting event after school and will be late to the Creative Kidz Childcare Ltd, please notify our members of staff, as we have to use valuable time finding out the reason for the absence.


Illness, Medication & Intimate Care
  • If your child has special requirements including medical, allergy or otherwise, you may also be asked to complete a Health Care Plan giving staff an insight into your child’s condition and what to do in an emergency situation.
  • We encourage older children to become independent with personal care. Toilet facilities are easily accessed by children; if you have any concerns regarding intimate care please notify us in advance and discuss your child’s individual circumstances with their Key-person.
  • If your child has any special requirements including allergies or medical needs, hopefully you have recorded them upon registration. If there is something you forgot to mention please inform the staff and we are happy to add the information to your child’s account.
  • If your child requires medication such as inhalers or auto- injector (epipen) please ensure you complete a Medication Consent Form and ensure that your child’s medication is always at the club on the days your child attends
  • Any medication your child needs to take whilst they are within CK care must be clearly marked with the child’s name and dosage instructions.
  • A child who, in the opinion of the CK management, is obviously ill when they arrive at the club will not be accepted. This includes children who have been given medication (such as paracetamol) that may have masked symptoms.  If your child becomes unwell while in our care, we will to contact you, explain the situation, and ask you to collect your child as soon as possible. In certain circumstances, you may be asked to contact your own GP’s practice for further assistance. In addition to children who are unwell, children with any ailments considered infectious or contagious will be excluded from the club for the allocated period of time. Click here for guidance on infectious illness exclusion periods.
  • Medication will never be given without the prior written request of the Parent/Guardian; we require written information so a signed and dated Medication Consent Form must be in possession of Creative Kidz before administering medication. The information requested includes frequency, dosage, any potential side effects and any other pertinent information.
  • All medication must be handed to a staff member. Under no circumstances must any medication be left in your Child’s bag.
  • It is a requirement that all children must have followed the NHS Vaccination schedule. Parents will be asked to confirm their child’s vaccination status upon registration, if this status changes it is the responsibility of Parents to inform the manager. This is in order to prevent the spread of potentially life threatening diseases such as Measles.
  • Medication consent forms can be downloaded from our website and e-mailed to; you must not assume that we have received this unless you have received confirmation either verbally or by e-mail.
  • If you child has special requirements, please inform us upon registration. In some instances we may ask you to complete a Health Care Plan giving staff an insight into your child’s condition and what to do in an emergency.
  • Children attending Creative Kidz with an injury, however small, whether this happens at home or at Creative Kidz must have this recorded on an accident form.
  • We don’t have access to medication left at school therefore please supply us with whatever you have specified your child may need.
Clothing & Equipment
  • Please provide your child with suitable clothing for indoor and outdoor activities, including sun hats & sun cream during warmer days. Warm clothing and a waterproof coat when the weather is colder/rain is predicted.
  • No open-toe shoes.
  • Please remember to put sunscreen on your child before they arrive and make sure they have their water bottle with them.
  • We will keep your child in the shade as much as possible and ensure they have access to water throughout their time with us.
  • Parents must provide a lunch box if their child is attending during lunchtime – 12:30 – 13:15.
  • Creative Kidz settings are a Nut Free zone! Please do not provide your child with any food which may contain nuts! We have children enrolled at Creative Kidz who have severe dietary needs, therefore, we are unable to permit food containing the following products: nuts of any kind including peanuts and peanut products, egg, or shellfish.
  • Please supply your child with a towel and appropriate swimwear including a t-shirt ( no bikinis ) for every holiday club session, in case we have an impromptu water play session.
Adverse Weather Plan
  • Any decision whether or not to open Creative Kidz breakfast and after school clubs lies with the company and individual schools we operate from taking into consideration their specific snow closure policies.
  • Factors taken into account may include, site conditions, weather conditions and road conditions reported by Southampton, Portsmouth and Hampshire County Council and information published on the Met Office website.
  • Primarily, the outcome of a risk assessment, taking into account the conditions of the sites and how this could affect the health and safety of children, staff, parents and visitors will determine whether or not the schools allow our clubs to operate.
    The decision will be posted on the individual school websites and the Government School Closures webpage.
  • We shall post updates on this website and issue information via our social media pages – facebook and twitter.
    As a general rule, if your child’s school is closed, we shall also be closed.
Communication & Data Protection
  • Communication will be given to parents either by newsletters which are emailed to the primary email address supplied, displayed on our notice board, and our website. We will also issue emails now and again giving information to parents and guardians.
  • Please keep us updated by email if you change your contact information.
  • Please keep us updated by email if your child experiences any medical issues/changes.
  • Special events and outings are always made known to parents with as much notice as possible.
  • If you would prefer communication on paper format please speak to the supervisor of your child’s setting.
  • Please be aware that we are a completely separate organisation from the schools we operate from therefore the they are not obliged to pass on information about absences for example.
  • Our office number can be used for general information, booking or invoicing information between the hours of 8am and 6pm. The setting mobile phones are only manned during the club’s hours of operation.
  • We have both a facebook page, Instagram and twitter accounts. We have also recently introduced a Pinterest account where we can share activity ideas. We respectfully ask that parents and staff do not discuss any Creative Kidz related issues on Facebook, twitter or other social network sites. Please be aware that these sites are often public, and information could innocently be placed in the wrong hands. We thank you for your co-operation with this.
  • All personal data that you provide will be held and processed in accordance with the requirements of the Data Protection Act 2018 . For more information please refer to our GDPR information.

What Our Families are Saying

My daughter absolutely loved the most recent holiday club. She had so much fun and couldn’t wait to go again! Great service provided by Creative Kidz and lovely, friendly staff. Would definitely recommend and will certainly be using again in the future!

M Weston – June 2019

My son recently attended holiday club at Meoncross School which he absolutely loved and cannot wait to return at Easter. I was really impressed with how many activities he did and lots of fresh air too. Staff were really welcoming & gave a thorough hand over at pick up. Thank you Creative Kidz!

L Smith – March 2020

Our daughter has just finished her first full week at school. She absolutely loved Breakfast and Afterschool Club – so much so she was grumpy when we arrived to collect and refused to leave! The ladies are so friendly and helpful. Couldn’t recommend more.

I Brown – Nov 2019