Scan the QR code below or click here to book HAF sessions.

Click here to view our HAF infomation 

All spaces are subject to availability.

Click here to view list of what you need to provide.

Having set times, structure and a routine helps children learn what to expect and when and builds confidence and a secure attachment. 

All children are different, the time taken to settle in will vary for each individual child.

During each child’s first few weeks we offer an induction to each child. They are shown around, introduced to staff and their Key-person (If in Reception Yr or below) they will also be informed about club routines and our code of conduct.

Please ensure that you have completed the likes and dislikes section on your Kids club hq account to support us to get to know more about your child.

The induction period is not limited. As mentioned above, some children take longer than others to settle however if you have any specific concerns please take the time to talk to your child’s key person and/or the club manager who will be happy to help.

We would like to learn more about your child to enable us to tailor our experience to their individual needs. It really helps us if you communicate with staff as much information as you can about your child. Please ensure you have recorded your child’s likes/dislikes on your Kids Club HQ account. 

Please be reassured, we are very experienced in caring for children with allergies, dietary requirements, and medical conditions. 

We have a minimum of one designated first aider in every setting and our team are trained how to recognise the signs and symptoms of anaphylaxis and how to administer emergency medication-i.e.- inhalers, antihistamine, and auto injector pens. 

If you have specified a health or medical need on your Kids Club HQ account, to enable us to support your child and ensure compliance with company policies and risk assessments, our insurance policy, together with statutory requirements set out by the Department for Education and Ofsted, please ensure you provide us with the following prior to your child’s start date:

• Your child’s prescribed medication in its original packaging, with the prescription label attached.
• A medication consent form for each individual medication item.
• A full description of the condition or allergy
• Symptoms of the allergy or condition: Treatment required (if applicable). Please list the names of any medication required.
• Information regarding how this condition could restrict your child from any of our activities? 
• Confirmation of whether your child requires medication to be administered by our staff.
• A copy of your child’s hospital care plan (if applicable) would also be helpful.
• It is the parent/guardians responsibility to ensure that health and dietary information is kept up to date. You can add/edit this information by logging into Kids club HQ . 

Please note: 

• If your child has an allergy or medical condition which could require the need to administer emergency medication, we cannot allow your child to attend until we have received the above. 
• We cannot administer medication to your child unless we have received a fully completed medication consent form.
• It is the parents/guardian’s responsibility to provide their child’s prescribed medication on or before their child’s first day.
• We cannot utilise school held medication. This is non-negotiable. 
• If your child has been prescribed more than one type of medication, please ensure you add each individual item. 
• It is the parents/guardian’s responsibility to ensure that medication is replaced prior to the expiry date. 

We may be forced to cancel your booking if you do not comply with our Medication policy.

Please do not put the team in the difficult position of having to remind you of the importance of providing your child’s medication.

Thank you for your co-operation.

Yes absolutely we can!

Book a contract and you don’t need to worry about availability or last minute changes of circumstances. Select a contract booking and your place is guaranteed until you cancel your space.

It is vitally important that absences are reported using the appropriate procedure and in a timely fashion. We must ensure that every child is safe and therefore when chasing absence, time is of the essence. We have a duty of care to record your child’s reason for absence.

Every chase up call takes up valuable time which I’m sure you will agree is time best spent with the children. The children always arrive eager to begin participating in the activities, so we want to ensure that we are ready to start as soon as possible.

Absence reporting procedure

If for any reason your child is not going to attend a club as arranged, please report the absence using the following procedure 30 minutes before the beginning of the session at the very latest.

1. All absence must be reported by phone call or a text message. If your call is not answered, please leave a voicemail message, and follow up with a text message.
2. You must report absences directly to the club that your child attends.
3. You must provide:

• • Your child’s name.
  • Parents name (the person making the report)
  • The date of absence
  • The reason for absence
  • Anticipated return date

Do not contact Head office to report absence.

If your child is going to be late for any reason, parents must notify us in advance using the same procedure.

Our club phones are not manned outside our operating hours.

Absence from a HAF session must be reported a minimum of 1 week in advance to enable us to reallocate the session to another child. Repeated failure to notify us of HAF absences may result in future funded bookings being reviewed or cancelled in accordance with HAF attendance requirements.

Click here to view our contact details.

If you ever have a concern regarding the safety or wellbeing of our children, please contact us:

Designated Safeguarding Lead (DSL) -Louisa Clothier – 07534785620

Deputy Designated Safeguarding Lead (DDSL) -Kelly Keeling – 07588662120 

Deputy Designated safeguarding lead (DDSL) – Brian Keeling – 07534785620

safeguarding@creativekidz.org.uk

The safety and wellbeing of each child is paramount!

To this end, we ensure all venues are thoroughly risk assessed and monitored to ensure that they comply with health and safety requirements.

Our staff team are trained to recognise hazards and how to eliminate or control them.

If you have a concern about a child, however small you feel this might be, please do come and speak to us. Alternatively, Children’s Services can be contacted on 

• ● Hampshire- 0300 555 1384 | Out of hours -0300 555 1373
  ● Southampton- 023 8083 3004 – for members of the public

The NSPCC also have a helpline for you to report concerns, they can be contacted on 0808 800 5000.

Police: 101 (non-emergency) or 999 (emergency)

Anti-terrorist hotline: 0800 789 321

NSPCC: 0808 800 5000

Ofsted: 0300 123 1231

Domestic Abuse Helpline

https://www.gov.uk/guidance/domestic-abuse-how-to-get-help 0808 2000 247

If you are in immediate danger, call 999 and ask for the police. If you can’t speak and are calling on a mobile press 55 to have your call transferred to the police. Find out how to call the police when you can’t speak.

Arriving Without a Booking
For safeguarding and operational reasons, children must not arrive at Creative Kidz without a confirmed booking in advance. We are unable to accept children who turn up unexpectedly at the club.

Arriving without a booking can create several serious concerns:

1. Staffing ratios could be exceeded
   Without an advance booking, we may not have enough staff on duty to meet required staff‑to‑child ratios, which could compromise children’s safety.
2. No guaranteed space
   Sessions may already be full. Accepting additional children could breach our registration limits and invalidate our insurance.
3. Medical, dietary or SEND needs may not be known
   We may not have essential information such as allergies, medical conditions, medication requirements or SEND support needs.
4. No record of authorised collectors
   We may not have up‑to‑date information about who is permitted to collect the child, which poses a safeguarding risk.
5. Missing emergency contact details
   If a child arrives without a booking, we may not have the correct contact information in the event of an emergency.
6. Disruption to planned staffing and activities
   Staffing levels, resources and activity planning are based on the number of children booked in. Unexpected arrivals can impact the quality and safety of the session. Although we do plan for contingencies, we may also not have sufficient amounts of or appropriate food to meet dietary requirements, or materials for activities.
7. Head Office Cannot Add Bookings on Demand
   Our Head Office team is not always available to manually add bookings on parents’ behalf at short notice. For this reason, parents must ensure they make their bookings in advance.

Bookings Are Open Until 30 Minutes Before the Session Starts
To support families who need flexibility, bookings remain open until 30 minutes before the start of each session.

Head over to our curriculum pages and select your child’s school to find out where to drop off and pick up and much more:

Breakfast Clubs

After School Clubs

Holiday Clubs

Sports and Skills Clubs

At Creative Kidz, we believe that the people caring for your children make all the difference. Our staff bring a blend of experience, enthusiasm, and practical skill, creating a welcoming environment where children feel safe, supported, and inspired to take part in a wide range of activities.

Every member of our team is fully vetted through the Disclosure and Barring Service (DBS) and receives training in safeguarding, child protection, behaviour management, health and safety, and high‑quality activity delivery. There is always at least one Paediatric First Aid trained practitioner on site at every session.

While formal qualifications are not a legal requirement for wraparound childcare, we recognise the value they bring. Qualifications help us maintain high standards of care and support our staff with their ongoing professional development.

Each Creative Kidz setting is overseen by a senior team member who holds a minimum Level 3 qualification in Playwork, Early Years, or an equivalent childcare qualification. We also aim for at least one additional staff member at each club to hold a Level 3 qualification, with a 50% proportion of the wider team working towards or holding Level 2 qualifications.

👧 Our Child-Led Approach

At Creative Kidz, children are at the heart of everything we do. Our clubs are designed to feel calm, welcoming and child-centred—providing a positive space where children can relax after a busy school day, spend time with friends and choose how they would like to play.

Children’s Voices Shape Our Club

Our activity programme is shaped by the children themselves. Through regular Club Council meetings and everyday conversations, children are encouraged to share:

• What they enjoy

• Activities they would like us to provide

• New ideas they would like to explore

• Their views about the club environment

• Their thoughts on the club rules

• Suggestions about what we could do even better

Listening and responding to children helps us create meaningful experiences that reflect their interests, build confidence and independence, and promote British Values—including democracy, individual liberty, mutual respect and tolerance.

Our monthly activity programme is displayed on the club noticeboard so that children and families can see what is planned.

Choice Is at the Heart of Play

Our activity programme is flexible and responsive. It may change according to the number and ages of children attending, their interests, individual needs and even the weather.

Children are invited—but never required—to participate in planned activities. Throughout each session, they can choose to:

• Join a structured activity

• Explore the toys and resources available

• Play creatively or imaginatively

• Spend time outdoors

• Socialise with friends

• Read, draw or complete homework

• Relax in a quieter area

• Suggest or create an activity of their own

We understand that children have already had a busy and structured day at school. Sometimes they simply want to unwind, talk with friends, build, create or enjoy some quiet time—and that is absolutely fine.

Free Play and Time to Unwind

Every session includes dedicated opportunities for free play, particularly when children first arrive and again towards the end of the session.

Children can choose from a broad range of age-appropriate resources, which may include:

• Arts and crafts

• Board games and puzzles

• LEGO and construction resources

• Books, drawing and writing materials

• Giant games

• Small-world and imaginative play

• Optional homework activities

• Comfortable, quiet spaces for resting and relaxing

Free play gives children the freedom to follow their own interests, use their imagination, build friendships and enjoy some valuable downtime.

Engaging, Structured Activities

Alongside free play, we offer a varied programme of planned activities. These may include:

• Creative and craft projects

• Sports and active games

• Outdoor challenges

• Cooking and food activities

• STEM investigations

• Seasonal and themed experiences

• Team games and group challenges

Activities are adapted so that every child can participate in a way that is appropriate for their age, interests, abilities and individual needs. The emphasis is always on enjoyment, inclusion and encouragement—never pressure.

🌦️ Outdoor Play—Every Day, Come Rain or Shine

Outdoor play is an important part of our daily routine. Wherever conditions are safe, children are offered the opportunity to spend time outside every day, using the school grounds for active play, fresh air and exploration.

We adapt our activities to suit the weather and ask families to ensure that children bring suitable clothing, such as a waterproof coat during wet weather and sun protection during warmer months.

A Place Where Children Can Be Themselves

Our aim is simple: to provide a safe, inclusive and enjoyable environment where children feel listened to, respected and valued.

Whether a child chooses to join an exciting group activity, invent a game with friends, create something independently or simply relax after school, their choices matter. At Creative Kidz, there is no single “right” way to enjoy the club—every child is supported to make the experience their own.

A gentle reminder that dogs are not permitted anywhere on the school site, including playgrounds, paths, and entrances. This rule is in place to ensure the safety and comfort of all children, families, and staff.
Thank you for helping us maintain a safe and welcoming environment for everyone.

Parents should not to use the school staff car parks when dropping off or collecting children from wraparound care (with the exception of Boorley Park Primary School). These areas are reserved for school staff only.

Each setting has alternative parking available nearby.
Your cooperation helps us maintain a safe environment for children, staff, and the wider school community, and ensures we remain compliant with our hire agreements with the schools.

Thank you for your co-operation.

Responsibility for children must be transferred with a face to face handover with a member of our staff.

Arrival

Please ensure your child is handed over to a staff member on arrival. Children should not be dropped off unaccompanied or sent in on their own.

Departure

At collection time, a member of staff must hand your child back to you (or an authorised adult on your list of contacts).
Children must not leave independently unless prior written permission has been agreed.
These procedures are in place to ensure:

● Safeguarding requirements are met
● Responsibility for your child is clear at all times
● We can confidently confirm attendance and collection
If you have any questions or need to discuss individual arrangements, please speak to a member of the team.

We are often asked for our Ofsted Unique Registration Numbers (URNs), which parents need when claiming the childcare element of Universal Credit.

To make this easy, your setting’s URN is shown at the top of every invoice. You can download your invoices at any time by logging into your Kids Club HQ account.